Privacy Policy
Last updated: 1st September 2026
Frequency Consulting Pty Ltd, trading as Frequency Digital (“we”, “us”, “our”), is committed to protecting your privacy. This policy explains how we collect, use, store, and disclose personal information when you visit our website or engage our services.
Information We Collect
We may collect the following personal information when you interact with our website or services:
- Name, email address, and phone number (when submitted via our contact or enquiry forms, or via live chat)
- Details about your project, service needs, and timeframe (as provided in our enquiry forms)
- Booking and scheduling information (when you book a call via our scheduling tool)
- Message content and conversation history from live chat interactions
- Technical information such as IP address, browser type, and pages visited, collected automatically via analytics tools
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Communicate with you directly about your project, by email or phone
- Improve our website and services
We do not sell your personal information to third parties, and we do not use your information for email marketing or automated marketing communications.
Cookies and Analytics
Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use our site and to measure the effectiveness of our marketing. Our live chat tool (HubSpot) also uses cookies to maintain conversation history across visits. You can control or disable cookies through your browser settings, though this may affect site functionality.
Disclosure of Information
We may share your information with trusted third-party service providers who help us operate our business, including:
- Our website hosting provider
- HubSpot, which we use for customer relationship management (CRM) and live chat functionality
- Our booking/scheduling tool
- Analytics and advertising platforms (Google Analytics, Google Ads)
Some of these providers may store or process information on servers located outside Australia. HubSpot, for instance, primarily processes and stores data in the USA depending on account configuration. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, using appropriate administrative and technical safeguards.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes it was collected for, or as required by law.
Your Rights
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below. You may also request that we delete your information, subject to any legal obligations we have to retain it.
Complaints
If you have concerns about how we’ve handled your personal information, please contact us directly in the first instance at frequencydigital@gmail.com. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page, with the last-updated date shown above.
Contact Us
For any privacy-related questions, contact us at: frequencydigital@gmail.com
